Support

Something went wrong, or something is unclear? Write to support@honebench.dev. A person reads every message.

In Burnish, open Settings and press Report a problem. It opens your mail program with a draft that already says which version of Burnish and which system you use. Burnish sends nothing by itself: you read the draft, finish it, and send it.

What to include

• What happened, and what you expected instead.
• The steps that lead to it, and whether it happens every time.
• The version of Burnish and your system (the draft from the app has both).
• If a batch failed: the file type, and the error text Burnish showed.
• The newest log file, if you can: in Burnish, Settings, Open logs folder. A log can hold file names, so look at it first and send it only if you are fine with that.

Please do not send your license key, and do not send images you do not want others to see.

Questions and purchases

For a question about buying, a license key that does not work, or a refund, write to the same address and use the email you bought with. Read the refund policy.